Frequently Asked Questions
I see your notebooks have FSC certified paper. What does FSC certified mean?
Yes, we are proud to say we do! FSC stands for the Forest Stewardship Council. It is an international non-profit organization established in 1993 to promote responsible management of the world's forests. The FSC does this by setting standards on forest products, along with certifying and labeling them as eco-friendly. Products with the FSC label are identified as products with their roots from well-managed forests.
Can I wash my Beauty Bag? YES! BUT…
You can most definitely wash your Beauty Bag! We recommend machine or hand washing it in cold water alone or with dark colors. Your bag is lined with denim and the denim may run with the first few washes. DO NOT put your bag in the dryer or the lining will shrink and wrinkle. Allow it to air-dry instead! Do not bleach.
Do you accept returns?
We do! If you are not entirely satisfied with your purchase, our products can be returned within 30 days of the original purchase of the product. The product cannot be used or damaged and you need to provide proof of purchase. You also need to obtain a RMN number from us first! Be sure to send us an email, so we can provide you with that number. (Email: firstname.lastname@example.org or click here: CONTACT)
Send the product, the receipt or proof of purchase and the RMN number, to: Giana Aurora 26 Bristol Drive, Middletown, NY 10941 USA
Shipping charges incurred in connection with the return of a product are refundable.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Can I find Bella Papel in stores?
Not at the moment. Our products are only sold online but, we do have an ETSY SHOP! If you’re purchasing from Canada, Etsy makes it easy for you to see our products in CAD dollars, so you won’t have to wonder about exchange rates.